How do I place an order for home shipping?
Currently, home shipping is only available from five select store locations across the state:
Bon Air, 2610 Buford Road (#86); Herndon, 378-380 Elden Street (#99); Leesburg, 32-F Catoctin Circle SE (#136); Chesapeake, 237 South Battlefield Blvd (#349); and Suffolk, 3575 Bridge Road (#377).
To place an order for home shipping, you must live within the delivery zone of one of these stores. To have products shipped to your residence, follow these steps:
How do I know if I am eligible for home shipping?
- Select one of the five shipping stores using the store finder tool.
- Click “Make This My Store.”
- Add products to your cart.
- Go to the checkout screen and select “Ship to My Home.”
- Enter home shipping information on the checkout page. This validates whether your address is eligible for shipping from your selected store.
After you select "Ship to My Home" on the checkout page, you will have the opportunity to enter your shipping address and validate that it is eligible for home shipping. If you receive a message that indicates your address is not eligible for shipping, we cannot ship to your home at this time, but you can still place an order for in-store pickup.
Can I ship to my business address?
No. At this time, Virginia ABC ships only to residential addresses. Businesses addresses are not eligible for home shipping.
How do I track my order?
When you place an order, you will receive an Order Receipt email that contains a link to a tracking page on Virginia ABC's website. This page provides status updates for your order, as well as links to a UPS tracking page once the order has been shipped. Additionally, you are notified by email when your order has been shipped.
How soon after I place an order will it be delivered?
Do I have to be present to receive my delivery?
Home-shipping orders that are placed Monday–Friday, before 2 p.m., will be delivered next day. Weekend orders may take 2–3 days to arrive at your home.
Either you or someone else who is 21 years of age or older must be present at the residence to receive the package.
How do I return products that were shipped to my home?
Returns for home-shipping items must be conducted in a store. Please present the Order Receipt that you received by email to receive a refund for the products. Shipping fees are nonrefundable for orders that have been shipped. View our return policy.
How do I cancel my order?
When you place an order, you will receive an Order Receipt email that contains a link to a tracking page, which allows you to request a cancellation for a full refund before it is ready to ship. Orders that are ready to ship cannot be cancelled; however, the products can be returned to a store for a full refund, minus the nonrefundable shipping fee. View our return policy.
Will Virginia ABC offer home shipping at more stores in the future?
Will Virginia ABC expand home shipping to other places in the state?
Yes, we are working towards making home shipping more widely available in the commonwealth.