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Virginia ABC > Products > Product FAQs

Product FAQs

Availability

Is store inventory accurately shown online?

Yes. The inventory shown for stores on our website is updated every few minutes. In order to view store inventory, you must first select your store using "My Store" in the header of this and other pages on the site.

How do I browse inventory in other stores?

Switch stores using “My Store” in the header of this and other pages on the site. Inventory will refresh for the new store. Once you select a store, on specific product pages, you can also select the link "Search more stores for availability," which provides inventory in the five nearest stores to your location.

Why can I find an item in one store and not another?

Although our stores provide a broad selection of products, there is variation in inventory depending on local demand, customer buying patterns and store size. If you don't find an item at your store, you can use our website to find other stores that carry the productor ask a sales associate about options for getting the item.

If I don’t see a specific product, can I still obtain the product?

If a product is not listed in our product catalog, not available for ordering online or not stocked in stores, please see your local store about placing a special order. Virginia ABC can usually obtain a product as long as it is carried by a U.S. distributor. For some products, you may be required to purchase a full case.

What are limited availability products?

For some products, the amount offered from our suppliers is very limited compared with the anticipated demand for the product. Virginia ABC has chosen to distribute these high-demand, low-inventory products through online ordering and lotteries. Read more about limited availability products.

Pricing and Payment

How do I find information about special offers and promotions?

Virginia ABC regularly publishes information about new items, special promotions, in-store giveaways, contests and rebates on our Promotions page.

Does Virginia ABC offer discounts?

Yes. Periodically, products that Virginia ABC carries go on sale. Our product catalog provides current pricing for each item. Please note that prices are subject to change without notice. View more pricing information.

What types of credit cards do you accept?

Discover, MasterCard and Visa are accepted online and in store. In stores, Virginia ABC store customers can also make purchases using their smartphone with apps like Apple Pay, Google Pay, Samsung Pay and more.

Can I use a Virginia ABC gift card online?

No. At this time, gift cards can only be redeemed in person in stores. Learn more about Virginia ABC gift cards.

How do I know that my transaction is secure?

View our privacy policy for full details on our security measures.

Can I return products and get a refund?

Yes. Purchases may be returned at any Virginia ABC store. No refunds will be issued for nonstocked special order items or closeout items. Cash refunds in excess of $500 may be issued by check from the Richmond office. Refunds are subject to a 15 percent restocking fee for returns in excess of $100.00. View our full return policy.

Online Price Disclaimer

Although this website was designed with utmost care to ensure accuracy and completeness, incorrect product information could result due to typographical errors and technical malfunctions. In the event that a price listed on Virginia ABC’s website is inaccurate or does not match the price for the same product at a Virginia ABC store, Virginia ABC has the right to deny the sale or cancel an order.

All product information, including but not limited to price, description, proof, bottle image and inventory levels, is based on the most recent information available and subject to change at any time without notice. Virginia ABC reserves the right to cancel an order at any point in the process, even after payment is made.

An automatic reply email from Virginia ABC when an online order is placed does not constitute a contract, and Virginia ABC is not bound to sell a product for the price listed on either their website or the auto-generated email. A product’s price in the point of sale system at Virginia ABC stores supersedes the price listed on Virginia ABC’s website. Virginia ABC will verify a price with the customer at the final point of sale, at which time the customer has the right to refuse the purchase.

Additional Questions?

View our FAQs for limited availability products.
View our FAQs for online ordering.

Your local store is glad to help you with most questions about product availability. You can also email us at abc-pst@abc.virginia.gov. We return most emails within 24 hours. You can also call the Virginia ABC Customer Service Team at (844) 694-9965. A representative is available Monday–Friday from 8 a.m. until 5 p.m. You can submit an evaluation of your shopping experience using our online feedback form.

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Virginia ABC periodically offers price reductions for discontinued items. Please check with your local store regarding current closeout items, as availability varies from store to store. These items are not included in the online catalog and are not offered for ordering online.

Virginia ABC reserves the right to refuse an in-person sale or cancel an order for a product listed at an incorrect price on Virginia ABC’s website resulting from a typographical error or technical malfunction.