Virginia ABC > Stores > Store Experience

Store Experience

shopping at Virginia ABC
With more than 400 stores in convenient locations throughout the commonwealth, Virginia ABC is dedicated to providing those age 21 and older with an enjoyable, modern shopping environment. Considerable planning is involved in determining locations for new stores to ensure optimum customer service and profitability for the commonwealth.

Store Basics

Return Policy

Purchases made at a Virginia ABC store may be returned at any store. A customer must be 21 years of age or older to receive a refund. No refunds will be issued for nonstocked special order items or closeout items. Cash refunds in excess of $500 may be issued by check from the Richmond office. View our full return policy.


Virginia ABC stores are closed on Thanksgiving, Christmas Day and Easter. There may be limited hours on other holidays.

ID Policy

Sales are prohibited to those under 21 years of age. Virginia ABC's policy is "We ID under 30": One valid ID will be required as proof of age; a second ID may be requested. Acceptable forms of primary identification must contain a photograph, signature, height and date of birth.

Customer Credit Card Information

Credit card transactions processed at Virginia ABC’s central office in Richmond may be referenced on customer credit card statements as "ABC Store 704."
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Can't Find a Product?

Virginia ABC offers expanded product availability statewide from our central warehouse! More than 2,000 can be ordered online and shipped to your store for pickup in 7-14 days. Shop Ship to Store products.

If you still cannot find a product, please ask your local ABC store about making a special order. Virginia ABC can usually obtain a product as long as it is carried by a U.S. distributor. For some products, you may be required to purchase a full case.

Smartphone Payment Option at Virginia ABC stores

Smartphone Payments Available

Virginia ABC store customers can enjoy the convenience of making purchases using their smartphone with apps like Apple Pay, Google Pay, Samsung Pay and more. Read more.

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Submit an evaluation of your shopping experience in a Virginia ABC store to help us serve you better. Our goal is to provide the best service possible!


Interested in working in a Virginia ABC store? Find out more about store employment.


If you have a question about Virginia ABC stores, explore frequently asked questions (FAQs).