Store Experience

Return Policy

Purchases made at a Virginia ABC store may be returned at any store. A customer must be 21 years of age or older to receive a refund. No refunds will be issued for nonstocked special order items or closeout items. Cash refunds in excess of $500 may be issued by check from the Richmond office. View our full return policy.

Holidays

Virginia ABC stores are closed on Thanksgiving, Christmas Day and Easter. There may be limited hours on other holidays.

ID Policy

Sales are prohibited to those under 21 years of age. Virginia ABC's policy is "We ID under 30": One valid ID will be required as proof of age; a second ID may be requested. Acceptable forms of primary identification must contain a photograph, signature, height and date of birth.

Customer Credit Card Information

Credit card transactions processed at Virginia ABC’s central office in Richmond may be referenced on customer credit card statements as "ABC Store 704."