Return and Refund Policy

Products

The following policies apply to alcohol products purchased in Virginia ABC stores and purchased online that have been picked up. (Note that prior to pickup in the store, online orders may be cancelled and refunded online using the tracking page provided in the confirmation email.)

• Purchases made in stores and online may be returned at any store. 
• A customer must be 21 years of age to receive a refund.
• No refunds will be issued for nonstocked special order items or closeout items.
• Cash refunds in excess of $500 may be issued by check from the Richmond central office.

Return with Original Sales Receipt

Merchandise must be returned within 45 days of purchase to receive a cash or credit card refund. Merchandise not returned within 45 days will be refunded with a gift card. Any purchase made by credit card will be refunded to the original credit card. Any purchase made by cash will be refunded in cash.

Return without Receipt

Merchandise returned without receipt with a value greater than $10 will be refunded with a gift card based upon the lowest selling price in the past 45 days and will require proper identification.

Gift Cards

Gift cards cannot be exchanged or returned for cash or credit. If a gift card is lost or stolen, an original receipt must be presented for the remaining balance to be reissued.

Restocking Fee

Refunds are subject to a 15 percent restocking fee for returns in excess of $100.00.

eBanquet

You may withdraw your license application, but will be charged the application fee. A check for the remaining balance will be sent to you by mail, which could take 60 to 120 days.

For other reasons, if you believe that you are due a refund for an eBanquet application, please contact your regional office. You will be required to:

• Provide proof that a refund is due.
• Provide a social security number (SSN) or employee identification number (EIN) (if applicable).

This policy applies to Virginia ABC business conducted online. If Virginia ABC determines that you are indeed due a refund, a refund will be issued to you by check. Please ensure that your correct address is on file, and allow at least 30 days before contacting Virginia ABC.

YADAPP

Full refunds for the annual YADAPP conference will be granted for cancellations submitted before May 1. Fifty percent refunds will be granted for cancellations made May 1 through May 15. No refunds will be granted for cancellations made after May 15.