Purchases made at a Virginia ABC store may be returned at any store.
A customer must be 21 years of age to receive a refund.
No refunds will be issued for non-stocked special order items or closeout items.
Cash refunds in excess of $500 may be issued by check from the Richmond office.
Return with Original Sales Receipt
Merchandise must be returned within 90 days of purchase to receive a cash or credit card refund
Merchandise not returned within 90 days will be refunded with a gift card.
Any purchase made by credit card will be refunded to the original credit card.
Any purchase made by cash will be refunded in cash.
Return without Receipt
Merchandise returned without receipt with a value greater than $10 will be refunded with a gift card based upon the lowest selling price in the past 90 days and will require proper identification.
Gift Cards
Gift cards cannot be exchanged or returned for cash or credit. If a gift card is lost or stolen, an original receipt must be presented for the remaining balance to be reissued.
Restocking Fee
Refunds are subject to a 15 percent restocking fee for returns in excess of $100.00.
