Licensee Ordering ACH

Which licensees are eligible to place orders for tax exempt purchase?
Virginia ABC licensees in good standing with retail mixed beverage license types may use MIPS Portal to place orders for tax exempt purchase. See Getting Started above for details.

If I want to order a specific product not accessible in MIPS Portal, can I still obtain the product?
If you do not see a product available at your store in the MIPS Portal “Create Order” process or want to request a special order, fill out the Comments section of your MIPS order or contact your base store directly with your request.

I've placed an order but need to make a change.
Licensees may change their orders once they are submitted up until in-store picking for the order(s) has begun. At that point, editing is restricted and licensees must contact the store to make changes. Store contact details are located on your order confirmation and on the Virginia ABC website.

Can I use ABC's website to place orders?
No. The “My Cart” shopping experience on the Virginia ABC website is only for prepaid retail customer orders and includes sales and locality tax.

Can licensees purchase limited availability products?
Virginia ABC allocates 20% of limited availability and lottery products for distribution through scheduled Licensee Limited Availability Lottery (LLAL) events to ensure fair and equitable distribution of highly sought-after products. Licensees in good standing with mixed beverage privilege may submit entry for licensee lottery events and view full program terms and conditions using MIPS Portal.

What happens to unclaimed licensee orders not picked up timely?
Once licensees are notified their order is ready for pickup, orders will be held for a period of 14 days. After which, the order is considered unclaimed. Unclaimed licensee orders, including LLAL orders, may be canceled and the product returned to stock. Unclaimed LLAL orders forfeit the right to purchase and will be distributed as determined by Virginia ABC at its sole discretion in alignment with lottery and limited availability programs and policies.

Do licensees need a new Account Central account to use electronic check payment?
Virginia ABC recommends that licensees opting to use Electronic Check payment methods diligently follow all aspects of the MIPS ACH Payments Terms & Conditions to ensure the use of a dedicated account with MIPS access that is not shared by multiple users. The Virginia ABC Account Central account owner is solely responsible for securing their account credentials and guarding against unauthorized use of payment methods associated with the account. An additional dedicated account may be created to assist in ensuring dedicated use. This requires the use of a different email address that has not already been used to create an account.

What payment policies apply to licensee orders?
Failed or rejected payment by the financial institution associated with the bank account used for payment may result in suspension of the licensee’s ability to use ACH or check as the payment method for at least 1 year. The Virginia ABC Account Central account owner is solely responsible for the accuracy of all bank routing numbers and accounts entered for all ACH payment methods.

What return policies and restrictions apply licensee orders?
Virginia ABC's Return and Refund Policy applies to all product returns and allows return with receipt within 45 days of purchase to the original form of payment. Orders paid for by electronic check may be subject to additional disbursement restrictions as noted in the MIPS Licensee ACH Terms & Conditions. Special accommodation is made for returns associated with licenses surrendered or revoked.

What notifications are sent to licensees related to their orders?
Virginia ABC sends email notifications to licensees regarding order status and order pickup. Participants are responsible for checking their email inbox, including spam, junk and promotional folders, for Virginia ABC notifications. Licensees opting to use electronic check payments will also receive notifications related to payment method activity and payment exceptions.