Product FAQs

Is store inventory accurately shown online?

Yes. The inventory shown for stores on our website is updated every few minutes. In order to view store inventory, you must first select your store using "My Store" in the header of this and other pages on the site.

How do I browse inventory in other stores?

Switch stores using “My Store” in the header of this and other pages on the site. Inventory will refresh for the new store. Once you select a store, on specific product pages, you can also select the link "Search more stores for availability," which provides inventory in the five nearest stores to your location.

Why can I find an item in one store and not another?

Although our stores provide a broad selection of products, there is variation in inventory depending on local demand, customer buying patterns and store size. If you don't find an item at your store, you can use our website to find other stores that carry the product—or ask a sales associate about options for getting the item. Many products that are not actually in the store can be ordered online for pickup in 7-14 days. View the full selection of Ship to Store products.

If I don’t see a specific product, can I still obtain the product?

If a product is not listed in our product catalog as available in stores or available to be shipped to your store for pickup, please see your local store about placing a special order. Virginia ABC can usually obtain a product as long as it is carried by a U.S. distributor. For some products, you may be required to purchase a full case.

What are limited availability products?

For some products, the amount offered from our suppliers is very limited compared with the anticipated demand for the product. Virginia ABC has chosen to distribute these high-demand, low-inventory products through online ordering and lotteries. Read more about limited availability products.

How do I find information about special offers and promotions?

Virginia ABC regularly publishes information about new items, special promotions, in-store giveaways, contests and rebates on our Promotions page.

Does Virginia ABC offer discounts?

Yes. Periodically, products that Virginia ABC carries go on sale. Our product catalog provides current pricing for each item. Please note that prices are subject to change without notice. View more pricing information.

What types of credit cards do you accept?

Discover, MasterCard and Visa are accepted online and in store. In stores, Virginia ABC store customers can also make purchases using their smartphone with apps like Apple Pay, Google Pay, Samsung Pay and more.

Can I use a Virginia ABC gift card online?

No. At this time, gift cards can only be redeemed in person in stores. Learn more about Virginia ABC gift cards.

How do I know that my transaction is secure?

View our privacy policy for full details on our security measures.

Can I return products and get a refund?

Yes. Purchases may be returned at any Virginia ABC store. No refunds will be issued for nonstocked special order items or closeout items. Cash refunds in excess of $500 may be issued by check from the Richmond office. Refunds are subject to a 15 percent restocking fee for returns in excess of $100.00. View our full return policy.

For online orders, please email [email protected]. Identify the store and products in your order. Also view our FAQs for online ordering

For limited availability products, please view our FAQs for limited-availability products and lotteries.

We also welcome your feedback through our Online Ordering Feedback form.