ABC Divisions
Throughout the Commonwealth, ABC employees are partnering to carry out the mission of the agency. All divisions of the ABC team provide important functions necessary for the agency to provide excellence in all areas of control, service and revenue.
Wholesale/Retail Operations
Manages staff and administration of over 300 state-operated stores that sell packaged distilled spirits to the public and to almost 4,000 mixed beverage licensees for sale/consumption in their restaurants throughout the state. Oversees Warehouse operations, shipping over three million cases each year.
Bureau of Law Enforcement
ABC special agents based out of eight regions across the state have full police powers with a diverse range of duties - from enforcing criminal and ABC laws in more than 14,000 licensed establishments, to detecting illegal distilleries, to investigating license applications.
- Alcohol Education/Prevention
Develops training and materials to promote compliance with ABC laws and responsible consumption by those of legal age and zero tolerance for underage consumption. Provides thousands of dollars in grant funding to enhance community and university coalitions. - Tax Management
Collects the wholesale wine and malt beverage taxes for all wine and beer sold in the Commonwealth. - License Records Management
Maintains records for thousands of licensed establishments in the Commonwealth.
ABC Special Agent in Training Job Description
Hearings, Appeals and Board Administration
Dockets administrative hearings for licensed establishments charged with ABC violations. Opposing sides introduce evidence in support of their case before a hearing officer who weighs the evidence presented and issues a decision a short time later. Once a decision is issued, either party as 30 days to appeal to the ABC Board.
Policy, Analysis & Support Services
Provides program and decision support service to internal and external customers. Manages the procurement of goods and coordinates the analysis, development and maintenance of agency policies. Leads the agency in developing, updating and reviewing its strategic plan.
Internal Audit
Identifies risk, assists management in developing a proper internal control environment and offers recommendations for creative business solutions to enhance agency business practices and policies. Investigates state hotline complaints.
Information Technology Services
Offers support to all agency divisions by providing sound technology solutions. Implementing new computer-based systems to provide the agency with Internet-based transactions.
Financial Management Services
Oversees all fiscal functions of the agency including payroll, budgeting, cash receipts, cash disbursements and financial reporting. The Sales Audit Section receives nightly information from all ABC stores and balances and reports daily store activity to include sales, cash, credit card transactions, taxes and cost of goods sold.
Human Resources
Provides support to employees and managers to ensure a positive working environment.
- Employment and Compensation
Screens thousands of applications and consults with managers who are hiring staff to fill vacancies that further enhance the agency's workforce. Manages the compensation and performance evaluation processes. - Benefits and Employee Relations
Administers statewide benefit programs to include health insurance, life insurance, retirements, leaves of absence, and Workers' Compensation. Partners with employees and managers to provide guidance and resolve issues in a positive manner. - Training and Development
Offers ABC employees the opportunity to attend training programs to increase their professional development, management development and technical skills.
Property Management Services
Maintains rented and owned properties including the Central Office, Warehouse, Regional Enforcement Offices and ABC stores. Performs renovations and repairs for the properties, negotiates leases for all agency-leased space and takes the lead in preparing contracts for work that is outsourced.
Public Affairs
Disseminates information internally and externally and serves as agency spokespersons to the news media. Writes and distributes news releases, speeches, multiple brochures, an internal and external newsletter, an agency electronic Bulletin and the annual report. Provides writing, proofing, graphics and photographic support to agency divisions, and develops communication and marketing strategies to agency divisions.